What is a Claim? Claim[kleym]noun1.An insurance Claim is a policyholder’s request to an insurance company for restitution based on the terms of the insurance Policy. The insurance company, through an Adjuster, investigates the validity of the Claim and pays the policyholder. Share | Have A Question About This Topic? Address Thank you! Oops! Related Contents Accidents Accidents happen to everyone. We’re here to help. Did You Know This Fact About Claims Advances? If a fire forces you out of your home, you can ask for a claim advance. Protecting Those Who Matter Most The importance of life insurance, how it works, and how much coverage you need.